EuiBeom Jeong
Papers
1
Total Citations
1
H-Index
1
About
EuiBeom Jeong is an emerging scholar whose research lies at the critical intersection of artificial intelligence and service management. His work focuses on understanding how AI and humans can effectively collaborate in service contexts, a rapidly evolving area with profound implications for business and society. In his most-cited paper, "AI–human collaboration in services: an integrative framework to uncover the key success factors" (2025), Jeong develops a comprehensive framework that identifies and synthesizes the essential elements for successful human-AI partnerships. This contribution provides a structured lens for both researchers and practitioners to navigate the complexities of deploying AI in customer-facing and operational roles. While his citation count is currently modest, reflecting the recent publication of his work, Jeong’s framework offers a foundational roadmap for future empirical studies and practical implementations. His research is particularly valuable for students and professionals seeking to understand not just the technological capabilities of AI, but the human factors—trust, communication, and role clarity—that determine its success in real-world service environments.
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Top Papers
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